Terms of Use

    Effective Date:11 February 2026

    By accessing or using this website, you agree to be bound by the following Terms of Use. Please read them carefully before placing any order.

    1. Nature of Our Service
      We operate as an independent personal shopping and delivery service. We are not affiliated with, partnered with, endorsed by, or officially connected to any stores listed on our platform. All store names, trademarks, and logos belong to their respective owners.
    2. No Store Responsibility
      The stores listed on our website are not responsible for any issues related to:
      • Payments made on our platform
      • Website errors or technical problems
      • Delivery delays
      • Service fees charged by us

    All responsibility for orders placed through our website lies with us as the service provider.

    1. Orders and Payments
      All orders must be paid for in full before processing, unless otherwise stated. Your total payment includes:
      • The product cost
      • Service fee
      • Delivery fee

    We reserve the right to refuse or cancel any order at our discretion.

    1. Receipts and Change
      Buyers will be provided with official store receipts for purchased items as proof of purchase.

    If change is due (where applicable), our delivery personnel will provide the receipt and any available change at the time of delivery.

    Customers are encouraged to review their receipts upon delivery to confirm accuracy.

    1. Communication and Order Updates
      Our website provides a chat feature that allows users to directly communicate with our personal shoppers.

    Personal shoppers may also contact customers through the chat system if there are:
    • Stock shortages
    • Price differences
    • Product substitutions
    • Any other issues related to the order

    It is the customer’s responsibility to respond promptly to avoid delays.

    1. Product Availability and Pricing
      We do not control store inventory or pricing. Prices may change without notice at the store level. If a price difference occurs, we will notify you before completing the purchase.

    We are not responsible for product defects, manufacturer issues, or quality concerns. Such matters remain the responsibility of the original store or manufacturer.

    1. Cancellations and Refunds
      Orders cannot be cancelled once purchasing has begun.

    Service and delivery fees are non refundable once processing has started or a driver has been dispatched.

    1. Limitation of Liability
      We are not liable for indirect, incidental, or consequential damages arising from:
      • Delays beyond our reasonable control
      • Product defects
      • Store pricing changes
      • Stock unavailability

    Our total liability shall not exceed the amount paid for the specific order in question.

    1. User Conduct
      Users agree not to misuse the platform, provide false information, interfere with operations, or engage in abusive behavior toward staff or delivery personnel.
    2. Changes to These Terms
      We reserve the right to update or modify these Terms of Use at any time. Continued use of the website after changes means you accept the updated terms.

    By using this website, you confirm that you understand and agree to these Terms of Use.