Frequently Asked Questions

    Are the stores partnered with IdleBox?
    No. Stores listed on IdleBox are not affiliated with us. We independently purchase items on your behalf.
    Do you increase product prices?
    No. We list products at their actual store prices. We only add our service fee and delivery fee.
    How will I receive my receipt?
    You will receive the official store receipt at the time of delivery, along with any available change.
    What if an item is out of stock?
    Our personal shopper will contact you through the IdleBox chat system before making any changes.
    How do I communicate with my shopper?
    You can directly message your personal shopper using the chat feature available on the platform.